Table of ContentsThe Journal of Information Science and Technology
Association
(Johono Kagaku to Gijutsu)
Vol. 51 （2001） , No.6
Special feature : Library evaluation and
Library statistics
General Discussion : Statistics and Performance Evaluation in Academic Libraries,
Masaru ITOGA
(Keio University, School of Libraryand Information Science (2-15-45 Mita, Minato-ku, Tokyo 108-8345))
Abstract : The types of academic library statistics and their uses for library performance evaluation are discussed in general terms. Japanese academic librarians have recently paid much attention to the self-evaluation of library services, and therefore have been interested in how to use the international standard of library performance indicators in the management area. In compliance with such interest the performance indicators are categorized according to their characteristics and are related with library effectiveness, dimensions of which were determined by the preceding studies of evaluative criteria in organizational effectiveness. And new items of the international standard in library statistics, some of which reflected library movement toward digitization, are briefly explained. The possibility of quality evaluation of library services is also suggested as a part of conclusion.
Keywords : library statistics / library evaluation / library effectiveness / library performance indicator / library self-evaluation
Towards the business statistics as a management target,
Shin IRIE
(Media Center of Keio University (2-15-45 Mita, Minato-ku, Tokyo 108-8345))
Abstract : Statistics data is meaningfuls just utilizing it. It is useless to spare important operating time and to create the data wihch is not utilized. And making the organization which utilizes the business statistics as a management target and can be reflected to management is important. For that purpose, the business model to evaluate must be clarified and an income and expenditure must be evaluated with sufficient balance. We need to clarify a standard so that a valuation basis may not vary by the organization, and need to collect the data as a simple and persuasive numerical value. By not fearing evaluation but exhibiting those figures, it will become what reliance and growth of the whole library (nuiversity) industry are urged to.
Here, I will introduce the activity of Statistics-Workgroup in media center of Keio University, and explain the view of business statistics as management target.
Keywords : Management target / Income-and-outgo balance / Standard statistics / Self-check and self-valuation / University library's survey by Ministry of Education / Database and E-Journal cost / Business model of library / Management support system / Visitor type-Model and E-Model
The Chiba University Library case of external review and evaluation,
Kazuo YAMAMOTO
(Chiba University Library (1-33, Yayoi-cho, Inage-ku, Chiba-shi, Chiba 263-8522))
Abstract : For the further promotion of an organization, an objective evaluation based effort for improvement should be not ignored. Expected for independent management, university and also university library are requested for the self review and evaluation still more the external one.
This report shows the first example of the external review and evaluation among the national university library : the Chiba University Library, with its circumstances.
Keywords : Library external review and evaluation / reforming the university
Evaluation Activities in special libraries,
Touru UMEKI
(Sumitomo Metal Industries, LTD, R&D Laboratorie (1-8 Fusoucho, Amagasaki-shi, Hyogo 660-0891))
Abstract : In the counter-current of budget under the recession and reduction of personnel and increase of the constant sample purchase cost, the persistence of many special libraries is doubted in the long term. So that the special library may survive in such situation, management resourse limited until now to the above is maximized, and it is utilized, and it is necessary to rebuild the business for satisfying the requirement for the user.
In this paper, improvement point of the library business is examined first of all, and the trial of evaluation of the library business and improvement in “Sumitomo Metal Industries, Ltd. R&D Laboratorie" is introduced as a specific example.
Keywords : evaluation of the library business / improvement of the library business
The international movement that development of a new measure at the research library,
Seiji SUGIYAMA
(Nihon Fukushi University Library (Okuda, Mihama-cho, Chita-gun, Aichi 470-3295))
Abstract : A new assessment measure is necessary in the management of the library. As for the library assessment, conversion to the result thing assessment from the input assessment is being asked. “New measure Initiative" was made to start so that a new assessment measure might develop even ARL about the library assessment.
These five projects include : 1) an investigation into outcomes activities at the university level that could be used as a basis to determine measures for library contributions ; 2) a pilot project testing the utility of service effectiveness measures using the SERVQUAL instrument ; 3) an identification of library functions that are seen as cost-drivers for which a cost study could be developed ; 4) development of an assisted self-study program applying the results of the recent ARL ILL/DD study ; and 5) defining measures for electronic resources (e-metrics).
Keywords : library service quality/performance measure/outcome assessment/SERVQUAL/LibQUAL＋ /electronic resources/ARL/ILL/DD/cost study
Evaluating method for information system of library ―Evaluation from web site of library―,
Hironori HIRAISHI, Kenichi MI-TSUTOMI, Teruo YAMASHITA and Fumio MIZOGUCHI
(Science University of Tokyo (2641 Yamazaki, Noda-shi, Chiba 278-8510))
Abstract : This paper describes the evaluation method for the information system of library. The web site shows that the organization has many information and how services are performed in the organization. For the evaluation for information system of library, we do not focus on the system in the library. But, we focus on the use of the systems. So, it is required that the web site of library has many information and it is used actively.
Keywords : Web site / Service / Visualize / Automatic evaluation system / Library information system